Automation and robotics in operations are on the rise and the biggest fear for workers is downsizing or being replaced. However, as organizations start to use these technologies, the need for more experts in operations has become even larger.

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Harmonizing machines and humans

As we introduce more automation and robotics into operations, more expert connected workers are needed. These workers are proficient in handling automation solutions and robotics in your operations when things aren’t going as planned. They will also act as a resource leader in the facility, assisting other field workers with questions regarding the systems they use to keep operations running smoothly.

These workers will also be important for management. Monitoring trends in the data gained from the humans and automated systems in the plant, and integrating that data into business analytics systems will be key for identifying possible malfunctions or deficiencies in equipment. In addition, these experts can identify trends in worker progression to understand where there may be issues in operational content or procedures.

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While some experts can be proficient in a single Digital Twin or Digital Triplet (human automation, monitoring, etc.), some may be experts in analyzing the results of both systems in combination to advise management on ways to make operations more productive or efficient.

With the Digital Twin, an expert could identify when an asset needs maintenance and then provide additional data on the progress of the worker performing the maintenance with the Digital Triplet, giving management an in-depth look at how the plant performs.

Creating connected experts

An important part of the process for organizations will be promoting their existing workers to these expert roles, a task that is not easily achieved without a system that assists workers with these new tasks while in the flow of work.

For this to be possible, a mobile system and content with added metadata and tagging is needed. Workers need to have instant, easy access to content at the point of need. They need to search for a few key terms and have related content appear, like Google.

When truly digital content is in place, management can begin to onboard existing talent into new roles, and new workers into the organization with ease. They can learn in the flow of work while still contributing to the bottom line with easy access to training on-the-go.

In a short time, your field workers can become the Subject Matter Experts for your Digital Twin and Digital Triplet solutions.


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