Digital transformation seems like a costly venture; however, the cost of not implementing digital transformation in operations is even larger due to how incidents happen and how they are prevented.
In 2021, you’d be hard pressed to find a company in the oil and gas, energy, or chemical processing sector that hasn’t implemented some form of digital transformation, and with good reason.
These systems provide accountability and an outlook into operations not seen with the use of paper-based content, procedures, and training materials. Incidents are not just prevented using digital procedures that guide workers through their tasks, but also the ability for management to ensure their workers are always qualified for these tasks.
Antiquated paper-based management systems often lack timely feedback mechanisms and connectivity, resulting in inaccurate procedures and training content that have potential to cause incidents. If training is outdated, new hires not only put the organization at risk, but colleagues too. The cost of these incidents is always larger than implementing a strategy to modernize operations. A simple oil spill can cost millions to billions of dollars with cleanup costs, fines, settlements, economic damages, and possible punitive damages.
Implementing a knowledge management system in operations doesn’t just make operations safer, it increases resources and saves money.
In our most recent survey conducted during Operational Excellence’s Connected Worker 2021 conference, we asked: “What is your most significant barrier to implementing digital content?”
A lack of resources is a common reason why organizations say digital content hasn’t been implemented in operations as a part of a digital transformation. But what if we told you that your organization could actually increase resources due to the implementation of digital content?
Implementing digital content saves experts’ time
Time and money are saved through digital transformation and implementing digital content in the workplace. When workers have access to learning materials at will and in the flow of work, Subject Matter Experts no longer need to be involved in the training or onboarding process. With the money saved from training workers faster, the digital content pays for itself.
Now, SMEs have more time to focus on important tasks in the facility that contribute to the bottom line instead of supervising a new hire throughout the day. This drastically changes the way organizations train their workers and can save millions of dollars in training costs.
Digital content saves lives
The cost of incidents and hurt workers is much more than the cost of implementing digital content. Digital content helps prevent human error as management can track worker progress and remotely make changes to content or procedures. Branching steps and progress requirements within digital procedures help workers make the right decisions in high-risk situations, as seen in the mini case study below:
Human error is a common factor in many industry incidents from the 1990s all the way to today. Some of these incidents include hydrogen explosions at production plants, explosions at metals plants, weld failures, fires, and near misses involving gas.
The benefit of preventing incidents and human error greatly outweighs the cost of implementing digital content. Digital content changes the way field workers do their jobs, decreasing the likelihood of an incident. Field workers tend not to use procedures given to them because:
1) They don't trust them (outdated)
2) They are difficult to follow (no human factors, not easy to read)
3) They are difficult to find
Innovatia Accelerator corrects this by implementing Digital Transformation with AcceleratorKMS and...
1) Implementing an immediate digital feedback loop with accountability to ensure content is current and accurate
2) Implementing Human Factors design to make content easy to read on any device, easy to follow, and easy to use
3) Great search capabilities, one-click access, and favorites make accessing content very easy
Most these common contributing factors and probable causes of incidents are eliminated with the use of a knowledge management system and digital content.
- Changes in Procedures
- Workers only see the most recent procedure available and are notified of changes.
- Human Error
- Workers are guided through each step in the procedure to ensure a strict task order and are made aware of hazards.
- Situational Awareness
- Workers are assisted through content and media within the procedure, making them familiar with their work environment. Workers are also aware of what their colleagues are doing and can see real-time progress.
- Training Issues
- Workers can only participate in procedures, tasks, or training materials they are qualified for. In addition, refresher training can be automated and tracked.
- Deficiency in Procedures
- All digital procedures in a knowledge management system are checked for human factors to ensure instructions are easy and obvious to workers. The digital feedback loop lets field workers correct errors in content sooner.
Does your organization leverage digital knowledge management in the field? If not, find out how today.
*Incident statistics based on multiple incident studies from 1990-2011 via the Hydrogen Tools Portal