Field workers around the world are critical to the ongoing, efficient and safe operation of the cornerstone industrial processes that enable our modern lives. Refining, power generation, materials processing, and food production all rely on complex processes. Keeping operations efficient is important for organizations seeking to keep costs low while increasing productivity and reliability.
To do this effectively organizations have embraced digital transformation throughout all aspects of the organization, but one key area of the value chain has been typically underserved: front-line operations. Challenging conditions are partly to blame for these functions having limited amounts of digital access however in the digital age we can now extend the best user experiences that people expect to the front-line.
Traditional paper-based content can be difficult to access, understand, and interact with on a meaningful level. Digital content revolutionizes how work is performed. By implementing a digital content ecosystem in operations, human factors will be improved which will enhance the work experience of both field workers and management.
Here are 5 key characteristics of digital content and why moving to digital operational content to support field work is critical on the path to fully embracing digital transformation.
1. Content must be tagged
When it comes to using content or procedures in the field, having a binder or folder full of papers just doesn’t cut it. Digital content improves worker accessibility and competency, creating efficiencies in operations.
Unlike traditional paper-based content, digital content can be tagged for findability. Meta-data properties can be added, making content accessible in the field with a quick search on a mobile device. Content can be indexed, tagged by role, or by asset so field workers have immediate access to the content, procedures, and training materials they need in the flow of work.
2. Content must be chunked
Traditional paper-based content practices are usually centered around authors, rather than users. Logically chunking digital content is key for enhancing human factors and content reusability.
Optimizing content for digital consumption is often thought of as one task per procedure and one action per statement. However, procedures with too many independent tasks can confuse field workers. Instead, managing content at the smallest logical level and configuring it with sub-procedures, reusable blocks, and processes can ensure that content is user friendly for both authors and field workers. Logical chunking not only makes content user friendly, but also makes it simple to follow, ensuring field workers always know how to do their jobs right.
3. Content must be web-enabled
The modern field worker expects to be able to have real-time access to all critical operational content no matter where they are at a facility. Whether they access web-enabled content via a desktop, tablet, or mobile device, ensuring field workers have this access at any time is key to running an efficient operation with a competent modern workforce. In AcceleratorKMS, all digital content and features are web-enabled including work instructions, training materials, multimedia, processes, and more.
4. Content must be interactive
Field workers need dynamic and accurate content which can be acted on collaboratively to increase team effectiveness. In AcceleratorKMS, digital content can be dynamically presented to users depending on their role and context of the task in real time. This includes contingency steps based on a user answer and on-demand media. When it comes to collaboration, AcceleratorKMS allows multiple workers to complete work instructions and tasks in the field at the same time, ensuring that large or complicated work instructions can be completely quickly and effectively.
5. Content must be future-proof
Digital content must be future-proof to ensure organizations are getting the most for their investment. Digital content should be machine readable, to ensure it can be repurposed and used within different services. It should also be structured and positioned for future integration, technology adoption and expansion. The AcceleratorKMS is positioned to integrate and compliment an organization’s existing and future systems to enhance connectedness, transparency, accountability and efficiency. This is perfect for organizations looking to find efficiencies in operations or to ensure field level compliance and individual worker competency.